Privacy Policy

This Privacy Policy explains how Cross Country Manufacturing ("we", "our", or "us"), located at 418 South Railway St., Morden, Manitoba, Canada R6M 2G2, collects, uses, discloses, and protects your information when you access our website (crosscountrymanufacturing.com) or interact with our sales, dealer relations, and warranty departments.

1. Information We Collect

We collect information you provide directly to us when inquiring about our commercial semi-trailer lineup, submitting an order or quote request, registering a trailer warranty, filing a warranty claim, applying for an authorized dealership, or accessing the dealer portal:

• Contact Information: Name, company or fleet name, business address, email address, telephone number, and job title.
• Vehicle & Commercial Data: Vehicle Identification Numbers (VIN), purchase dates, selling dealership information, operational hours, trailer model specifications, and maintenance records submitted for warranty verification.
• Dealer Authentication Data: Authorized dealer email credentials, dealership affiliation, and session identifiers for secure portal access.
• Technical & Usage Data: IP address, browser type, device identifiers, referring URLs, and page navigation patterns collected automatically via secure server logs and analytics cookies.

2. How We Use Your Information

We use collected information solely for legitimate commercial manufacturing and customer service purposes:

• Responding promptly to commercial quote requests and connecting prospective purchasers with regional authorized dealerships.
• Processing factory warranty registrations and adjudicating warranty parts or repair claims under our multi-year structural coverage schedule.
• Authenticating and maintaining authorized dealer portal access to confidential sales engineering drawings, parts manuals, and build books.
• Communicating product updates, safety bulletins, technical service advisories, and company news.
• Maintaining, securing, and optimizing our web infrastructure and protecting against unauthorized access or fraud.

3. Disclosure of Information

We do not sell, rent, or trade your personal or commercial business data to third parties. We may share necessary information with:

• Authorized Dealership Network: Inquiries originating in specific territories are routed to authorized local Cross Country dealers (such as Camden Welding, RDO Equipment Co., and regional partners) to provide localized sales, delivery, and service.
• Service Providers & Logistics Partners: Trusted third-party vendors who assist with enterprise hosting (Cloudflare), IT systems, freight logistics, and component warranty administration (e.g., SSAB Hardox/Strenx certifications, Hendrickson suspension warranty support).
• Legal Compliance: When required by law, regulation, court order, or governmental authority to protect our rights, safety, or legal interests.

4. Data Security & Retention

We maintain technical, organizational, and physical safeguards appropriate to the sensitivity of your information. Commercial inquiries, warranty records, and dealer authentication data are transmitted via HTTPS encryption and stored on secure cloud edge infrastructure with strict role-based access controls. We retain commercial records for as long as necessary to fulfill contractual warranties, comply with motor vehicle safety regulations, and satisfy Canadian tax and accounting standards.

5. Cookies & Authentication Tokens

Our website uses essential technical cookies and signed cryptographic authentication tokens (such as our HttpOnly session token for authorized dealers) to maintain portal security and remember user preferences. You may manage or disable cookies through your web browser settings, though certain secure features (including the Dealer Portal) require active session cookies.

6. Your Rights & Privacy Contact

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, you have the right to request access to, correct, or delete personal information held by Cross Country Manufacturing. For privacy inquiries or requests, please contact our Privacy Officer:

Cross Country Manufacturing — Privacy Office 418 South Railway St., Morden, MB R6M 2G2, Canada Toll-Free: (888) 895-0833 | Telephone: (204) 813-6487 Email: [email protected]