Trailer Warranty & Registration

Warranty Claims — Required Procedure

On any repairs under warranty, the Company must be contacted and its written approval received BEFORE any work is done. Unauthorized repair bills will not be accepted under any circumstances.

• Photo/Video Documentation Required: Before any warranty repair is authorized, the Dealer/Customer must provide clear photographs and/or video showing the defect or issue. The Company may request additional documentation or an in-person inspection before giving its approval.
• 14-Day Defect Notification: The Company must be notified immediately upon discovery of a defect, and in no event later than 14 days after discovery. Any correction or repairs must be completed within 30 days thereafter.
• Documentation Deadline: A completed Warranty Claims form, together with the required photo/video documentation, must be submitted, or the claim may be denied. If requested documentation or information is not received within 30 days of the Company's request, the claim may be closed as incomplete.
• Company-Supplied Parts: The Company will supply all warranty parts unless otherwise agreed. Invoices for warranty parts and/or labor the Company considers excessive will be paid based on the Company's cost, as if the work had been done at the Company's factory. Invoices must indicate the hourly labor rate and the labor time actually incurred.
• Return of Faulty Parts: No warranty on parts will be paid until the faulty parts have been returned to the Company, prepaid, for inspection, unless otherwise agreed in writing.
• Freight Responsibility: The Dealer/Customer is responsible for all freight and transportation costs to and from the repair facility, in all cases.
• Sole Remedy: Your sole remedy under this warranty is limited to the Company repairing or replacing, at its factory or an authorized repair station, any part or parts which are returned to the Company on request, with transportation charges prepaid, and which the Company's examination discloses to have been defective. The warranty does not include freight or transportation costs of any kind, downtime, loss of income, or other incidental or consequential damages.

Warranty Does Not Cover

• Tires, brake drums, and other attaching equipment
• Hoists (where equipped), axles, wheels, tires, brakes, suspensions, ABS, cylinders, and other components carrying an original manufacturer's or vendor's warranty — that warranty is passed through where applicable, but the Company does not warrant these components directly
• Calcium sprayers or other custom-designed or custom-manufactured parts and accessories (the supplier's warranty is passed on if the item was purchased with the trailer)
• Parts or components specified by the customer in place of the Company's published standard or optional components
• Parts and components that are not defective but wear out and must be replaced during the warranty period — including seals, lights, paint, suspension components, brake system components, brake linings, brake drums, bushings (suspension, joints, hinges, and knuckles), tires, wood pieces, and truck or trailer body wear
• Alignments or adjustments that are normal maintenance items not caused by a defect in any components or product
• Any trailer repaired or altered without the Company's prior written approval in a way that, in the Company's judgment, adversely affects its stability, reliability, or durability
• Any trailer subjected to misuse, abuse, neglect, accident, or incident
• Implied warranties of merchantability or fitness for a particular purpose are excluded. The Company is not liable for incidental or consequential damages resulting from any breach of warranty, including loss of income, damage to vehicle, attachments, trucks or cargo, towing expenses, or injury to or death of persons.